Domestic Shipping Policies & Charges

 

Our preferred shipping method is UPS. You may calculate your exact shipping charges prior to placing your order. To do so:

 

·       Place the desired items on your shopping cart

·       Select your shipping method from the drop down box

·       Enter the ship to Zip code

·       Click on Recalculate

 

All purchases shipped within the continental United States to P.O. Boxes, APO, or FPO addresses are automatically shipped by USPS priority mail with delivery confirmation. Delivery confirmation is not available for Military addresses.

 

Orders to Alaska, Hawaii, Puerto Rico or the US Virgin Islands cannot ship by UPS ground. These orders will be shipped USPS Priority Mail when UPS Ground is selected. Customers within the continental United States have the option to upgrade the shipping to UPS Next Day. Please note, if your address is a P.O. Box, APO, or FPO, your order will be shipped via USPS Priority Mail regardless of your selected method.

Please Note: While UPS allows your package to be redirected after it is shipped, they do charge a $10.00 processing fee. This fee will be charged to you should you ask us to have your package rerouted by UPS.

Important Notice: Should the cart not calculate shipping charges due to input errors on the order form, proper shipping charges will be added at the time the order is processed.

 

Shipping Delays and Refunds: If your shipment is lost of delayed within the normal time frame based on the shipping option you chose after it is shipped, UPS does offer a refund for the shipping cost. However, when the shipment is delayed due to sever weather, hurricanes, tornados, cyclones, earthquakes, tsunamis, or any other "Act of God". You are only entitled to a refund when UPS themselves has failed to deliver the package within the time period expected under "normal" circumstances. if you have questions on UPS's refund policy, please see UPS.com.

 

Canadian Orders Only

 

All our prices including shipping cost are in US Dollars. Canadian orders will ship by UPS at a flat rate of $16.00 per order. This price is regardless of the size of the order and does include insurance.

 

Duties and taxes

Our pricing does not include duties, value-added taxes or brokerage services. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by UPS on behalf of the local Customs office.  These fee(s) will be due at the time of delivery. If you refuse delivery you will be responsible for all fee(s) and return postage as assessed by UPS and or the local customs office.

 

Restrictions

Customers must abide by international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within Canada. Please check with Canadian customs if you are not certain a product may be imported to your country. We will not be held responsible for items confiscated by Canadian customs.

UPS Upgraded Transit Times
UPS Orders are only shipped on business days (Mon-Fri). Transit times do not include weekends or holidays. The day the item actually ships is not a transit day.

 

Next Day Air- Next business day
2 Day Air- two business days.
3 Day Air- three business days
 
Orders placed before 12pm (EST) usually ship the same day. Orders placed after 12pm (EST) will ship on the next business day.

International Orders Only

International orders can not be shipped UPS ground, all International orders will go out United States Postal Service Priority Mail. Shipping will be calculated according to weight and destination and you will be notified by email or phone about the shipping charges before the order is shipped. Please disregard the shipping information that is included in the cart details when placing your order online.

UPS Ground Shipping Transit Time Map
To calculate the transit time for your order, find your State's color and compare it the shipping days on the lower right. Do not count the day the order ships, weekends, or holidays. Orders placed before 12pm (EST) usually ship the same day. Orders placed after 12pm (EST) will ship on the next business day.

UPS does not deliver to PO boxes or APO's, these orders will ship USPS Priority.

We will e-mail you with your UPS tracking number when your order ships.

If you have additional questions regarding shipping, please call us toll free at 877-807-2007 (Mon-Fri 9am-9pm EST)